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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note that there are certain items exempt from returns and refunds, these are all personalised and sale or reduced items.

Refunds (If Applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company - it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@honeybunchdesigns.com.

Exchanges (If Applicable)

At Honey Bunch Designs, we only replace items if they are defective or damaged. In the event that you need to exchange a damaged or defective item, please send an email to Info@honeybunchdesigns.com with details and a photograph of the damage, together with proof of purchase. We’re then able to give further instructions upon receipt of the information.

Our Returns Address

To return your product, please mail it to: 120A, Woodlands Road, Doncaster, DN6 7JZ. We advise that you obtain proof of postage for your records. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please be aware that depending on your location, the time it may take for your exchanged product to reach you, may vary.

Contact us to learn more about the refund policy on our homemade gifts.